Re-registration to new owner / Registration in the app

Name: Re-registration to new owner / Registration in the app
Brand: Stromer AG
SKU: App-001
Price: 30.0 EUR
Availability: InStock

Artikelnummer: App-001

Ummeldung auf neuen Besitzer / Anmeldung in der App Bike

€30,00 Auf Lager Ausverkauft

Kategorien: All, All Products Switzerland, Products, Service, Switzerland Products

DELIVERY TIME
1-4 DAYS

100% ORIGINAL

STATUTORY WARRANTY

Beschreibung
Shipping Information

I bought the Stromer second-hand and cannot log into the Stromer app. What can I do?

If you bought the Stromer second-hand and cannot transfer it to yourself via the QR code, this must be done "manually" through the dealer.

What is needed for the re-registration?

Please send us your frame number (battery compartment or in the app) and proof that you are the owner of the Stromer (invoice, purchase agreement) by email (info@stromer-bike.de)

How long does it take to create new COC papers?

We will upload the documents for your Stromer to Stromer and have you registered as the new owner. This can take 3 to 4 working days.

Delivery Time & Shipping Partner

All items in stock are usually prepared for shipment within 1–2 business days and dispatched with DHL. After shipment, you will receive a tracking number that allows you to track your delivery at any time.

For pre-ordered spare parts, you will receive a delivery date after purchase. This usually takes 7-10 business days.

Information for Customers from Switzerland

For orders to Switzerland, we cooperate with MeinEinkauf to ensure smooth customs clearance and delivery.

You will receive two tracking numbers:

A DHL tracking number for shipping within Germany
A MeinEinkauf tracking number for delivery in Switzerland

The purchase price in the shop is already adjusted to the Swiss VAT.

VAT & Customs for Swiss Customers

Spare Parts: For spare parts, there is no possibility of VAT exemption by German customs – Swiss tax will be levied accordingly.

Bikes/Bicycles: For bikes, VAT exemption can be claimed under certain conditions. The prerequisite for this is that the customer organizes the shipping within Switzerland themselves.

If you wish to use this option, please contact us by email before placing your order – we will then guide you through the further process.