DELIVERY TIME
1-4 DAYS
€89,00
Auf Lager
Ausverkauft
Kategorien: All, All Products Switzerland, Products, Service, Switzerland Products
100% ORIGINAL
STATUTORY WARRANTY
- Beschreibung
- Shipping Information
Your service for transparent repair quotes – ideal for insurance and claims processing
With our service, you receive a detailed cost estimate for the repair of your Stromer e-bike – including an assessment of damaged components, an evaluation of potential frame damage, and consultation with the manufacturer, if necessary.
📦 What you get from us:
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Individual cost estimate with:
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List of replacement parts
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Pricing of components
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Estimate of labor for installation and removal
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Technical damage assessment, potentially including:
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Consultation with the manufacturer Stromer
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Assessment of potential frame damage
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Documentation for insurance purposes → Ideal for submission to your insurance company or for internal approval processes
📸 What we need from you:
To enable us to prepare an accurate and complete cost estimate, please send us:
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Frame number of your Stromer bike → You can find this in the battery compartment of your Stromer bike
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Photos of the damaged or replacement parts → Please ensure good image quality and clearly show the affected areas
📞 Process:
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Book service via our website
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Submit documents & images via email (frame number + photos)
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Processing & feedback → We examine the damage, obtain manufacturer information if necessary, and prepare your cost estimate
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Delivery of the document via email or as a printout upon request
💬 Questions? Our team is available at any time – by phone or email.
Delivery Time & Shipping Partner
All items in stock are usually prepared for shipment within 1–2 business days and dispatched with DHL. After shipment, you will receive a tracking number that allows you to track your delivery at any time.
For pre-ordered spare parts, you will receive a delivery date after purchase. This usually takes 7-10 business days.
Information for Customers from Switzerland
For orders to Switzerland, we cooperate with MeinEinkauf to ensure smooth customs clearance and delivery.
You will receive two tracking numbers:
- A DHL tracking number for shipping within Germany
- A MeinEinkauf tracking number for delivery in Switzerland
The purchase price in the shop is already adjusted to the Swiss VAT.
VAT & Customs for Swiss Customers
Spare Parts: For spare parts, there is no possibility of VAT exemption by German customs – Swiss tax will be levied accordingly.
Bikes/Bicycles: For bikes, VAT exemption can be claimed under certain conditions. The prerequisite for this is that the customer organizes the shipping within Switzerland themselves.
If you wish to use this option, please contact us by email before placing your order – we will then guide you through the further process.
